Orders
- Where can I check
the status of my order?
Please send an
email to contact@melinaflorez.com with your order number, name and cell phone
number. We will be happy to send you information as soon as possible on
business days from 9:00 am to 5:00 pm.
- How do I know if my order
was delivered?
Write us an email
to contact@melinaflorez.com asking about the successful delivery with
your order number, name and cell phone number. We will be happy to send you
information as soon as possible on business days from 9:00 am to 5:00 pm.
- Can I place an
order for same day delivery?
The answer is Yes,
BUT before 10:00 am you must write us by SMS 7028900479 asking for the products
available for same day delivery. You might be lucky and be able to buy a
product for same day delivery, give it a try!
- I have problems completing
my order, what should I do?
To provide support
for your problems with our website, please write to contact@melinaflorez.com
describing your problem and attach evidence of the failure at the time of your
purchase.
- Can I change the address
of my order?
Yes you can, to make
the change you must do it before 3:00 pm the day before delivery. Write
us an email to contact@melinaflorez.com in the subject write “change of
address”, the order number, name and cell phone number.
- Can I change the product I
already ordered?
Yes you can, but to
make the change you must take into account that it can be for a product of the
same value, or for one of greater value by paying the difference. However, if
you want to change the product for one of lesser value, the difference will not
be refunded and you will get store credits.
Payments
- What are the payment
methods used by Floral Boutique?
We accept credit
card payments through the web.
We accept payment
through a payment link for personalized orders.
- Is there any extra payment
in addition to the cost of the product?
our standard shipping charge is $25.00.
only for deliveries in Las Vegas Nv,
Summerlin Nv, Henderson Nv, and New York (Brooklyn – Manhattan – Bronx –
Queens).
- Why haven’t I
received confirmation of my order?
In case you have
placed an order and in 15 minutes you have not received your order
confirmation, it may be in your “junk mail” or “Spam” folder. In case you can’t
find your email, you can write us an email to contact@melinaflorez.com name and
cell phone number.
Deliveries
- Is there a same day
delivery option?
The answer is Yes,
BUT before 10:00 am you must text us for Nevada shipping 7028900479 and New York
shipping 929823 9713, asking for products available for same day delivery. you might get lucky and be able to buy a
product for same day, try it!
- What are the
delivery times for orders?
Our deliveries are
from 12:00 pm to 6:00 pm Monday through Saturday.
On special dates
our schedule is extended.
- Can I schedule a
delivery for a specific time?
We cannot guarantee
an exact delivery time for your order.
Cancellations and refunds
- How can I cancel a
paid order?
We realize that
circumstances may change.
We will be happy to
cancel and refund your order 80% if your cancellation request is made before
3:00 pm the day before the delivery date of your order. Due to the nature of
Melina Florez Floral Boutique products, some necessary preparations are made
the day before for each order. We require prior notice of cancellation.
If your
cancellation request is made between 3:01 pm and 10:00 pm the day before the
delivery of your order we will refund 60% of your order total, calculated
before taxes and shipping fee.
If your
cancellation request is made after 10:01 pm the day before the delivery of your
order, no refund will be made.
Cancellation
request special dates: for these dates we double our efforts to do our best for
you with careful logistics, for these dates we do not accept cancellations.
Cancellation
requests should be sent to contact@melinaflorez.com in the subject line write “order
cancellation”. The exact time of your email will be treated as the time of your
cancellation request.
- Is it possible to
return the products?
We provide a
product that contains life and is organic, are perishable and delicate
products, its handling must be careful because it is sensitive to temperature,
humidity and light. The only exception being the reception of a defective
product or if you received a product that does not match your purchase order.
This claim must be made within 6 hours of receiving the product, sending a
photo and details of what happened to contact@melinaflorez.com. It is the
responsibility of the recipient to follow the care instructions.
- How long does the
refund process take?
The refund process for cancelled orders can take
approximately 8 working days.